The Family Values

Open and honest

Positive personality

• Smiles mostly.
• “Yes…no problem” attitude.
• Confident: head up, posture, upright.
• Keep calm and carry on.

Genuine openness

• Open with opinions and thoughts.
• Being direct with your words. Say it as it is..
• Honest in your opinions and actions….no fabrication or porky pies!
• Discusses a problem directly and at appropriate time with the relevant people without judgment and restoring dignity.

Clear communicator

• Clear giving and receiving instructions.
• Acknowledge others, even when busy.
• Speaking in an appropriate  language knowing who you are talking to.
• Listening: eye contact, down tools and gives you full attention.
• Being yourself, making an effort to get on with others.

Give to get

Being pro-active

• Finding a solution to a problem you don’t know the answer to. Ask for help.
• Offering to do things before being asked.

Consistency

• Same high standard of work daily.
• Leaving personal issues at home, they don’t affect others around them.
• Constantly Reliable and can be trusted.

Team player

• Being flexible to helping out without the need for reward.
• Understand other people’s roles and the significance of that role.
• Volunteering to help ”they’re always willing to help.”
• Genuine care for team and customers: “How are you today” Expresses interest in people.

Commercial spirit

Make good ideas

• Make innovative ideas that will help the growth of the business.
• Thinking outside the box – questioning the norm.

Support change

• Embracing need for biz to move forward.
• Open to change and happy to explore the new challenges that it brings.
• Actively helps in reducing the negative impact that change often brings.

Understanding our business

• Knowledge of the style and point of difference in the business.
• Knowledge of our customers.
• The business, history and future plans.
• I know what profit means, and how I contribute to it.
• I take a keen interest in how the business is performing.

Mind and body

Physical health

• Knowledge of the importance of a balanced diet for both work and play.
• Work fit.
• What you eat and physical activity is important to you.

Attendance

• 100% attendance.
• Punctuality – ready for work.

Knowledge/ confidence of the job

• Desire to acquire new knowledge
• Desire to push personal boundaries
• Conveys knowledge in confident manner
• Appetite to share knowledge with others